MERABET MANEL
Hotel Reseptionist
Profile summary
Customer service professional with strong communication and problem-solving skills. Dedicated to providing excellent client support, managing inquiries efficiently, and ensuring customer satisfaction. Highly adaptable, organized, and eager to contribute to a positive customer experience in a dynamic environment.
Key skills
Professional experience
• Warmly welcome guests upon arrival. verify reservation. • handled customer requests and complaints quickly and politely. collaborated with housekeeping and management teams to ensure guest satisfaction . Maintained accurate guest records and billing information. . Manage correspondence.including emails and phone calls payments and collecting feedback . assisted with check-in,check-out and room inquiries.
- Warmly welcome guests upon arrival. verify reservation.
- handled customer requests and complaints quickly and politely.
- collaborated with housekeeping and management teams to ensure guest satisfaction
- Maintained accurate guest records and billing information.
- Manage correspondence.including emails and phone calls payments and collecting feedback
- assisted with check-in,check-out and room inquiries.
handled customer inquiries about deliveries,tracking,and shipment details. assisted clients in resolving delivery issues quickly and efficiently. . maintained accurate records of customer interactions and orders. coordinated with drivers and warehouse teams to ensure timely delivery. • collaborated with internal departements to ensure smooth service and problem resolution.
- handled customer inquiries about deliveries,tracking,and shipment details.
- assisted clients in resolving delivery issues quickly and efficiently.
- maintained accurate records of customer interactions and orders.
- coordinated with drivers and warehouse teams to ensure timely delivery.
- collaborated with internal departements to ensure smooth service and problem resolution.
• handled daily administrative tasks such as answering phone calls, managing emails, and greeting visitor. • maintained student records and organized fills physical and digital Assistant in organizing company events and meetings. • assisted teachers and shool staff with scheduiling,communications,and documentation. • coordinated meetings,prepared agendas,and took meeting minutes. • managed office supplies and placed orders when needed. • supported the admissions process and communicated with parents. • helped organize school events,trip,and activites.
- handled daily administrative tasks such as answering phone calls, managing emails, and greeting visitor.
- maintained student records and organized fills physical and digital Assistant in organizing company events and meetings.
- assisted teachers and shool staff with scheduiling,communications,and documentation.
- coordinated meetings,prepared agendas,and took meeting minutes.
- managed office supplies and placed orders when needed.
- supported the admissions process and communicated with parents.
- helped organize school events,trip,and activites.